Returns & Exchanges
At En Route Jewelry, we want you to love every piece you wear, but if you're not completely satisfied, we offer a 30-day return window from the date of delivery. Please ensure all items are in their original, unworn condition with all packaging intact to qualify for a refund.
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your jewelry in its original pouch and box, ensuring the items are protected to prevent damage during transit.
Ship It Back
Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects your returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing