Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in En Route jewelry?
Our pieces are primarily crafted from high-quality 14k or 18k gold-plated brass and 925 sterling silver, often featuring freshwater pearls and cubic zirconia for a luxurious finish.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place, preferably in the pouch or box provided with your order.
How long does shipping take?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by location but generally range from 10 to 21 business days.
What is your return policy?
We offer a 14-day return window for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your specific destination.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.